Effective date: October 9, 2026

For safety reasons, we do not accept physical product returns.

Please do not send products to our business address, registered-agent address, or another address unless we specifically instruct you in writing.

If your order arrives damaged, incorrect, or defective, contact us within 72 hours after delivery through our online contact form or by emailing info@subconsciouscannabis.com.

Include your order number, a short description of the issue, and clear photos of the item, packaging, product label, and batch number where available.

For a malfunction that photos cannot show, we may request a short video or another reasonable way to document the issue. Do not use a damaged or leaking item to demonstrate a defect.

Verified damaged, incorrect, or defective items will be replaced promptly after review. We may request additional information reasonably needed to assess the issue. If the same item is unavailable, we will contact you to arrange an appropriate resolution. We will not substitute a different product without your agreement.

The 72-hour reporting window is our standard support window for visible shipping or order issues. It does not limit rights that apply under law, including any required refund or remedy for a defect discovered later.